Dear Valued Customer,
Thank you once again for bringing this matter to our attention. We write in response to your request pertaining issue.
Bonanza Campaign is a year end offering to new UniFiand Broadband subscribers.
Unifi Advance and Pro for residential and unifiBIZ Advance and BIZ Pro for SME subscribers will enjoy special price for 24 months. On the 25thmonths of subscription the monthly subscription fee will change to the prevailing subscription fee at that time. TM on the other hand shall reserve no obligation from TM to notify customer on the change of subscription fee.
Existing customers can only upgrade to a higher value package. Migrating to same or lower packages is not allowed within contract period. Applicant may apply for this offering under this Campaign via TMpoint, TM Authorized Dealers, Resellers or TM Staffs during the Campaign Period. TM reserves the right to withdraw, cancel, suspend, extend or terminate the offering earlier either in whole or in part and furtherreserves the right to vary, supplement, delete, amend or modify any of the terms and conditions from time to time without prior notice for the Campaign.
The Campaign period will be effective from 1stNovember 2017 until 31stDecember 2017 (“Campaign Period”). However, TM may during the Campaign Period, at its sole and absolute discretion extends the Campaign Period without prior notice to Customer.
Unifi:-
•Residential customer who subscribe unifiadvance and unifipro during this campaign will enjoy special price for 24 months.
•Business customer who subscribe unifiadvance and unifipro during this campaign will enjoy special price for 24 months.
We hope the above explanation revert to your query. We truly apologize for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.
For further assistance or feedback, kindly visit nearest TMPoint or e-mail us at: help@tm.com.my . You may also contact TM at 100.
Thank you.
Regards,
Nurul Sharida Mohd Shriffudin
Complaint Management Unit,
Customer Service Centralized & State Operation,
Customer Service Management, Telekom Malaysia Berhad
周末打电话投诉100号。
现在sent email来。
但是讲现在用户能加钱升级去bonanza配套啊。（希望我的英语理解是正确的）。。。 |
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发表于 9-11-2017 09:45 PM
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