jerry6861 发表于 24-9-2013 10:36 PM 
Gidon哥
我的娜娜还很新的 才跑9k这样而已。。。意思说换牙油就解决了？
新车去投诉SC，可以Claim的。。。。。
如果SC说memang ini macam punya， 就叫SC写在service report 上面,然后去HQ投诉。
under warranty有什么不满意就尽量去CLAIM TC不要客气.
大部分的SC都会耍太极的, 如不满SC的服务和态度跟SC要求记录下来SC不能解决的问题和解释（或自己记录），然后电邮或打电话去TC HQ.
如果有什么不能CLAIM的TC HQ会跟我们解释和交代. 如果觉得不能接受TC HQ的解释. 只要我们有POINT可以叫TC HQ出一张official letter然后可以去NCCC 投诉 TC HQ. 不过如果TC HQ敢出official letter就证明TC HQ很有信心, 我们也不能做什么了.
之前 wyh 网友提供的资料很好用..跟着以下的STEP, 没什么CLAIM不到的
参考这里。。。。
http://www.tceas.com/warranty.html
Consumer Assistance
Your complete satisfaction with your vehicle is the primary concern of yourNissan service centre, dealer, distributor and Nissan. If a problem arises thatyou feel has not been handled satisfactorily, the following steps aresuggested.
Step 1
Discuss the problem with your Nissan service centre management first. If youfeel something more should be done, and the service centre is unable to resolvethe matter satisfactorily then…
Step 2
Contact Tan Chong Customer Service Assistance at 1800-88-3838. Our professionalstaff will ask for the following information: · Your name, address and telephone number · Vehicle identification number · Date of purchase · Odometer reading · Your Nissan dealer’s name · The nature of the problem
Nevertheless may we reiterate that ultimately your questions will most likelybe resolved at your dealership, utilizing his facilities, equipment andtechnical personnel. So HELP US TO SERVE YOU!
* The above warranty information is applicable to all models except C22,Vanette Van.
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发表于 22-9-2013 04:51 PM
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