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发表于 17-9-2009 11:02 AM
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发表于 17-9-2009 11:30 AM
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发表于 17-9-2009 11:33 AM
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发表于 17-9-2009 01:13 PM
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我的还没有回复。。。只可惜忘了瞄那个马来 waiter 的名字，不然我直接写上他的名字。。。:@ |
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发表于 17-9-2009 03:59 PM
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发表于 17-9-2009 07:00 PM
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发表于 17-9-2009 07:30 PM
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发表于 17-9-2009 11:18 PM
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写去 Strait Times 的 Forum。。。。 |
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发表于 17-9-2009 11:21 PM
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发表于 17-9-2009 11:35 PM
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发表于 17-9-2009 11:40 PM
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发表于 17-9-2009 11:47 PM
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发表于 18-9-2009 12:08 AM
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发表于 18-9-2009 10:07 AM
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发表于 18-9-2009 10:11 AM
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发表于 22-9-2009 09:33 PM
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原帖由 pig^on 于 16-9-2009 22:51 发表 
她们写信道歉了 
Dear Mr XXX,
Thank you for your valuable feedback. We appreciate your patience and our apologies for being unable to reply you earlier.
We regret to learn for the disappoontment caused by the lapse in service provided by our restaurant staff. We would like to assure you that we are taking the reported matter very seriously, though the unprofessional circumstances described were isolated and will be addressed accordingly.Bad attitude from our staff will not be tolerated.
You are certainly right to look forward to good food and prompt service from us at all times. That is why upon receipt of your feedback, we have taken immediate corrective measures to the staff concerned, including retraining, counseling and disciplinary to ensure we improve on the situation.
Once again, we thank you for taking precious time to relate the matter, and we hope you would give us another opportunity to serve you better again soon.
Best Regards
Siti Mariam Ahmad
Call Center Executive
Food Services Division
ABR Holdings Ltd
41 Tampines Street 92, ABR Building, Singapore 528881
DID: 6788 8128 | Main Line: 6786 2866 | Fax: 6487 6338 | Website: www.abr.com.sg
原帖由 小星99 于 17-9-2009 08:37 发表
我收到的回复:
Dear Ms *****,
We refer to your email sent relating to us your experience at Earle's Swensens Vivocity, and our sincere apologies for being unable to reply you earlier.
We sincerely apologize for the unpleasantness you experienced. You are certainly right to look forward to reliable service from us. Please be assured that upon receipt of your feedback, we have taken immediate corrective measures including disciplinary and retraining to prevent a recurrence.
We seek to learn from every encounter, and we would like to assure you that it has always been our utmost priority to provide the best service to all our valuable guests like yourself. We thank you once again for your kind patience, and we eagerly look forward to be able to serve you better again soon.
Best Regards
Siti Mariam Ahmad
Call Center Executive
Food Services Division
ABR Holdings Ltd
41 Tampines Street 92, ABR Building, Singapore 528881
DID: 6788 8128 | Main Line: 6786 2866 | Fax: 6487 6338 | Website: www.abr.com.sg
然后看到一张像voucher又不是voucher的东西attached
 swensen 30% of lunch treat on weekdays, 11am-5pm
terms and condition applied
原来是他们的 e-sign 
终于收到他们的回复。。。
Dear Ms XXXX,
We refer to your email sent relating to us your recent experience at Earle's Swensens and our apologies for being unable to reply you earlier.
We sincerely apologize for the poor service you received from our staff. With the feedback received on our service standards, please be assured that we take it seriously as it forms the basis for our continual improvement.
We are grateful that you have taken precious time to provide us with the feedback which is an integral part in improving our service.
We look forward to be given another opportunity to serve you better again soon.
Best Regards
Siti Mariam Ahmad
Call Center Executive
Food Services Division
ABR Holdings Ltd
41 Tampines Street 92, ABR Building, Singapore 528881
DID: 6788 8128 | Main Line: 6786 2866 | Fax: 6487 6338 | Website: www.abr.com.sg
Swensen's | Earle Swensen's | Gloria Jean's Coffees | Oishi Pizza | Yogen Fruz | Season | The Cocoa Trees
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发表于 22-9-2009 09:38 PM
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我的依然无声无息咯 |
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发表于 22-9-2009 09:47 PM
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原帖由 cold_ice 于 22-9-2009 21:38 发表
我的依然无声无息咯
联合写去 ST Forum，马上回复。。。:@ |
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发表于 22-9-2009 09:58 PM
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什么是st forum？send 个link上来
我去register |
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发表于 22-9-2009 10:02 PM
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原帖由 cold_ice 于 22-9-2009 21:58 发表
什么是st forum？send 个link上来
我去register
Straits Time Forum。。。stforum@sph.com.sg
[ 本帖最后由 冷香暗渡 于 22-9-2009 10:03 PM 编辑 ] |
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