冷冰冰~~~~~

smallfish621

原来那天发生了那么多事.......................
我................



































错过了

akfoo

哎~~~

如果我在当场。。。

那就好玩了。。。。

cold_ice

怎么样玩？你不是中立的吗

akfoo

原帖由 cold_ice 于 16-9-2009 11:20 AM 发表
怎么样玩？你不是中立的吗

叫当时的负责人出来谈天咯。。。

出钱买难受应该要反映反映下地。。。

pig^on

做么stomp没看到这则新闻的？

冷香暗渡

原帖由 cold_ice 于 15-9-2009 15:19 发表


我刚刚拨了一通电话过去
那个人叫做SITI
他们说20% DISCOUNT是MEMBER ENTITLEMENT
然后10%DISCOUNT ON 食物是HSBC的PROMOTION
两者可以同时使用
那边的工作人员实在是差到爆
他建议你把事情的一五 ...

那张 bill 还有收着吗？

写去，让他们知道。。。:@

cold_ice

原帖由 pig^on 于 16-9-2009 12:23 PM 发表
做么stomp没看到这则新闻的？

不是你放咩
我没有照片pun

cold_ice

pigeon好像没有拿
我看到在桌子上

pig^on

原帖由 cold_ice 于 16-9-2009 10:09 PM 发表
不是你放咩
我没有照片pun

我不会放pun

pig^on

原帖由 cold_ice 于 16-9-2009 10:09 PM 发表
pigeon好像没有拿
我看到在桌子上

收据我还收着

pig^on

她们写信道歉了

Dear Mr XXX,

Thank you for your valuable feedback. We appreciate your patience and our apologies for being unable to reply you earlier.

We regret to learn for the disappoontment caused by the lapse in service provided by our restaurant staff. We would like to assure you that we are taking the reported matter very seriously, though the unprofessional circumstances described were isolated and will be addressed accordingly.Bad attitude from our staff will not be tolerated.

You are certainly right to look forward to good food and prompt service from us at all times. That is why upon receipt of your feedback, we have taken immediate corrective measures to the staff concerned, including retraining, counseling and disciplinary to ensure we improve on the situation.

Once again, we thank you for taking precious time to relate the matter, and we hope you would give us another opportunity to serve you better again soon.

      

Best Regards

Siti Mariam Ahmad
Call Center Executive
Food Services Division

ABR Holdings Ltd
41 Tampines Street 92, ABR Building, Singapore 528881
DID: 6788 8128 | Main Line: 6786 2866 | Fax: 6487 6338 | Website: www.abr.com.sg

cold_ice

原帖由 pig^on 于 16-9-2009 10:51 PM 发表
她们写信道歉了

Dear Mr XXX,

Thank you for your valuable feedback. We appreciate your patience and our apologies for being unable to reply you earlier.

We regret to learn for the  ...

哇！比我的还要好咯！
但是依然没有什么消息pun

Chrisky

有了道歉信... 但没给什么好处意思意思下啊 ?

叶三少

就用道上惯用的方法。。。。
把它的铺给烧了。。。

Chrisky

原帖由 叶三少 于 16-9-2009 11:21 PM 发表
就用道上惯用的方法。。。。
把它的铺给烧了。。。  

不好吧, 搞不好烧埋整间 Vivo 就 ho seh liao.

chenyongren92

哇！原来有这么多故事。。。我都没注意到
可能当时我一心只想着如何把我盘中的食物吃完吧...(食物味道也普通）

smallfish621

我错过那么多哦..............................................................................

[KB]阿顺

为了保留一点余地。。。
没有遮掩眼部的照片在我的facebook。。

jerat

吃cake的时候，我要求一把叉，那waitress还不hew我 。。。。
直接拿来 。。。 很不爽那样
可能我丑吧 。。。。

小星99

我收到的回复:

Dear Ms *****,

We refer to your email sent relating to us your experience at Earle's Swensens Vivocity, and our sincere apologies for being unable to reply you earlier.

We sincerely apologize for the unpleasantness you experienced. You are certainly right to look forward to reliable service from us. Please be assured that upon receipt of your feedback, we have taken immediate corrective measures including disciplinary and retraining to prevent a recurrence.

We seek to learn from every encounter, and we would like to assure you that it has always been our utmost priority to provide the best service to all our valuable guests like yourself. We thank you once again for your kind patience, and we eagerly look forward to be able to serve you better again soon.

Best Regards

Siti Mariam Ahmad
Call Center Executive
Food Services Division
ABR Holdings Ltd
41 Tampines Street 92, ABR Building, Singapore 528881
DID: 6788 8128 | Main Line: 6786 2866 | Fax: 6487 6338 | Website: www.abr.com.sg

然后看到一张像voucher又不是voucher的东西attached

file:///C:/DOCUME%7E1/Hertslet/LOCALS%7E1/Temp/moz-screenshot-4.jpgswensen 30% of lunch treat on weekdays, 11am-5pm
terms and condition applied

原来是他们的 e-sign