莫名其妙的短讯收费 - 一则四零吉

瓦西拉

wltiu 发表于 14-3-2013 03:10 PM
可以.
只要投诉,他们一定回应你的投诉.

我要去投诉咯。。。

瓦西拉

期待SKMM的回复。。。。

瓦西拉

lewen 发表于 14-3-2013 02:34 PM
pospaid！

那个D突然cut我line，结果我才发现电话已超过RM200＋，单单那个RM5累积起来就已RM140，前天 ...

敢敢发电邮给SKMM 。。。

瓦西拉

wltiu 发表于 14-3-2013 01:33 PM
写信或e mail去SKMM投诉 aduanskmm@cmc.gov.my. 他们会回应你的投诉.
你的是"prepaid"还是"pospaid"?
P ...

谢谢你的答复。。。

问题是我的后付，而且钱也还了

希望白还的钱可以讨回。。。

lewen

你拿回钱了，记得回来这里说！
我昨天email给SKMM了，但我是晚上send，然后它auto reply我说好像是要在星期一到五，8.30am－5.30pm才可以send哦！

请问你是几时send啊？

瓦西拉

lewen 发表于 15-3-2013 08:14 AM
你拿回钱了，记得回来这里说！
我昨天email给SKMM了，但我是晚上send，然后它auto reply我说好像是要在星期 ...

我也是收到同样的东西

“Sir/Madam,

We thank you for your email.

This is an automatic acknowledgement of your email sent to Consumer Complaints Bureau of SKMM. Please do not reply to this message.

Should you require our assistance, please email or contact our complaint hotline at 1800 888 030 (Monday – Friday, 8:30 am to 5:30 pm).

Thank you.

Regards

Consumer Complaints Bureau

Malaysian Communications and Multimedia Commission

Fax     : 03-8688 1880

E-mail : aduanskmm@cmc.gov.my”

应该不是星期一到星期五才可以投诉啦，应该是说打电话给热线的时间在星期一到星期五的八点半到五点半

瓦西拉

今天等了一整天没有任何的回复。。。

lewen

瓦西拉 发表于 15-3-2013 09:29 PM
我也是收到同样的东西

“Sir/Madam, We thank you for your email. This is an automatic acknowledge ...

对，没错，就是这email。。。。

lewen

瓦西拉 发表于 15-3-2013 09:30 PM
今天等了一整天没有任何的回复。。。

我到现在也是还没有任何消息。

lewen

今天收到SKMM的email了。希望过后会有好消息！^_^



Dear Madam,

COMPLAINT AGAINST DIGI SERVICE
[SMS] - UNSUBSCRIBED SMS-ECP

Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).

We acknowledge receipt of your complaint. Please be advisedthat we have instructedDIGIto take necessary action to address the issue raised.

The service provider isrequired torespond to you accordingly on the findings and actions taken by them within 15 days.

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 888 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.

SITI KHADIJAH HASNAN
CONSUMER COMPLAINTS BUREAU
Malaysian Communications and Multimedia Commission

zac

可以去投诉 ，skmm ，但是你需要骂人

sata123

我中过，charge我百多块，打去投诉客服人员customer care 才把它扣掉。所以一定要投诉，
不要给他们吃到这么爽，很多人不注意看月结单就白白被吃了。
（电讯公司 + external service provider = 合作吃人）

瓦西拉

我收到的回复，来自SKMM

Dear Sir/Madam,
COMPLAINT ON TELECOMMUNICATIONS SERVICE
[SMS] - UNSUBSCRIBED SMS-ECP
Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).
We acknowledge receipt of your complaint. Please be advised that we have instructed Celcom (service provider) to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days.  

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 888 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.
Che Norhazreen
CONSUMER COMPLAINTS BUREAU                                                         
Malaysian Communications and Multimedia Commission

瓦西拉

但是到目前为止，还没有收到任何电讯公司或内容供应商的回复。。。

瓦西拉

大家可以到 getsatisfaction.com/celcom/problems/common 看看。。。

skller

我也试过。我call 给电话店弄但是他们讲弄不到要怪自己多手:@

digiambassador

投诉 SKMM, 肯定拿得回钱。不过要耐心一点。

我女朋友的才中 RM9, DG prepaid, 我都帮她拿回 RM10。 不必给脸电信公司。

瓦西拉

今天收到电讯公司的回复， 有推卸责任之嫌。。。。。。

Our Ref: Cxxxxxxx-xxxxxxxxx

Your Ref: SKMM (xxxx/03/13)

SMS FROM SHORT CODE 39914

Reference is made to your concern raised via Malaysian Communications and Multimedia Commission, concerning the above matter.

Our investigation unveils the existence of the following transaction for subscription of content from the said short code.

SHORT CODE   ACTIVATION DATE     TERMINATION DATE     REMARKS    CHARGES
39914.                 22 April 2012                    14 February 2013                On JB            RM4.00

Confirmation of the subscription was sent to your mobile number with command on how to stop the service on the date of the activation.

Regrettably, we are not able to grant any rebate for the said as the content request was initiated from your mobile number.

It is hoped that the above could clarify the situation and we appeal for your kind understanding in this circumstance.

Best regards

Suhaida Harun
Customer Correspondence
Operation Management

AH/sh

cc:
1.    Malaysian Communications and Multimedia Commission
2.    Head, Regulatory And Government Affairs – Celcom Mobile Sdn Bhd
   Celcom Customer Service is now on Facebook. Connect with us here;http://www.facebook.com/CelcomCS

海市蜃楼

5个号码的信息我从来不打开来看的，因为一打开就是扣钱兼以后次次不用开只要信息一进来也扣钱的

瓦西拉

瓦西拉 发表于 29-3-2013 11:19 PM
今天收到电讯公司的回复， 有推卸责任之嫌。。。。。。

Our Ref: Cxxxxxxx-xxxxxxxxx

Confirmation of the subscription was sent to your mobile number with command on how to stop the service on the date of the activation.

这句就把责任推了一干二净。。。   。。

要找 PROGAIN MILLION S/B 来理论