回复 夏日么么茶
sc就是会敷衍吧了，每次说弄好了，但都没对症下药，根本没诚意。
teaman362 发表于 7-3-2012 08:12 PM 
under warranty有什么不满意就尽量去CLAIM TC不要客气. 我的已经OUT OF warranty了
...
大部分的SC都会耍太极的, 如不满SC的服务和态度, 记录下来然后电邮或打电话去TC HQ.
如果有什么不能CLAIM的TC HQ会跟我们解释和交代. 如果觉得不能接受TC HQ的解释. 只要我们有POINT可以叫TC HQ出一张official letter然后可以去告TC HQ. 不过如果TC HQ敢出official letter就证明TC HQ很有信心, 我们也不能做什么了.
之前wyh 网友提供的资料很好用..跟着以下的STEP, 没什么CLAIM不到的
参考这里。。。。
http://www.tceas.com/warranty.html
Consumer Assistance
Your complete satisfaction with your vehicle is the primary concern of your Nissan service centre, dealer, distributor and Nissan. If a problem arises that you feel has not been handled satisfactorily, the following steps are suggested.
Step 1
Discuss the problem with your Nissan service centre management first. If you feel something more should be done, and the service centre is unable to resolve the matter satisfactorily then…
Step 2
Contact Tan Chong Customer Service Assistance at 1800-88-3838. Our professional staff will ask for the following information: ·
Your name, address and telephone number ·
Vehicle identification number ·
Date of purchase ·
Odometer reading ·
Your Nissan dealer’s name ·
The nature of the problem
Nevertheless may we reiterate that ultimately your questions will most likely be resolved at your dealership, utilizing his facilities, equipment and technical personnel. So HELP US TO SERVE YOU!
* The above warranty information is applicable to all models except C22, Vanette Van.
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发表于 6-3-2012 10:21 AM
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