Popular Bookfest 2009

phatagarow

书市的官方网站和导览手册都写了星洲是主办单位，不管怎样，个人认为他们仍然必须负上责任。也许督促或给意见大众就是他们必须做的。官方网站可见以下照片的字眼，所以星洲不能置身事外。而且马华也是主办单位之一呢！是不是也要投诉给他们？不过他们最近自顾不暇~~

pleasure

原帖由 khaiyang 于 14-9-2009 12:59 PM 发表
忘了提醒, 如果可以的話,也請用英文書寫,因為據我所知大眾方面有些重要人物是不擅長中文的.

给重要人物要寄去哪里？

pleasure

大众是不是做了亏心事所以不敢面对？信件今天应该已经收到了，但是仍旧没有————〉反应~

quekjh

还是大众根本不care？？

pleasure

英文的书信写好了，不过我不确定收件人要给谁？

pleasure

原帖由 quekjh 于 15-9-2009 10:59 PM 发表
还是大众根本不care？？

可能认为一撮人在搞搞震睬来都傻，不过从这方面就可以看出服务态度。

flash

原帖由 pleasure 于 15-9-2009 12:22 AM 发表
大众是不是做了亏心事所以不敢面对？信件今天应该已经收到了，但是仍旧没有————〉反应~

给他们一些时间吧，毕竟他们也有其他东西要忙，可能需要一些时间来处理。。。。。。。。

DoodleBug

我曾经也有写信去大众投诉啦！刚好那时有朋友在里面做。他把我的mail forward给负责人。过几天大众的人就打来了。解释我所提的问题。

那时是订书问题。每次都石沉大海。书也不是最update的。他们解释一大堆罗，要我谅解他们。

可是我还是很不满意他们的答复，过后就不再对他们寄予厚望了。要订书，找城邦就好了，费事去找他们了。

lvhom

我也有买一个东西但当时的赠品已经送完了，当时我买的时候确定会补赠品给我，我才买，要不然我会去其他地方找。

拖了两个月一直说会补给我，给他好几次电话说会联络我，每次都是我自己去问。到最后他才说没有赠品了，他也无能为力。我越想越气就直接写电邮投诉，本来就放弃了，只是想找地方发泄而已，没有想到一个星期之后就把赠品给我了，从他自言自语中听到好像是有比较职位大的人找他了。

当初说无能为力，最后却死出一个赠品给我。因为那个东西我是帮别人买的，而她要那个赠品，我才那么紧张，还好最后还是有补给我，要不然我就失信于人了。

[ 本帖最后由 lvhom 于 16-9-2009 10:21 PM 编辑 ]

pleasure

原帖由 flash 于 16-9-2009 06:11 PM 发表




给他们一些时间吧，毕竟他们也有其他东西要忙，可能需要一些时间来处理。。。。。。。。

你不觉得至少有关负责人可以回复说他们收到了有关信件，会认真看待读者的回应吗？
我认为回一封信应该占不了太多时间。

[ 本帖最后由 pleasure 于 16-9-2009 10:42 PM 编辑 ]

阿卯

大眾不可能所有的書都是空運，新書雜誌會慢一點。我有時會忍一下不買kino當期的雜誌。月尾才去大眾買，一個價可以買兩本。

kimi_n80

其 实 很 感 动 preasure的 用 心 。 谢 谢 。

pleasure

原帖由 kimi_n80 于 17-9-2009 01:50 PM 发表
其 实 很 感 动 preasure的 用 心 。 谢 谢 。

一个企业如果漠视消费群的需要，消费群还是可以有其他选择，我是牛性子发作，才多事去搅局，大众如果不在乎，还有kinokuniya。还有城邦，也可以上博客来，诚品。。。。

那里好消费书虫就跑哪里，哪里凉哪里坐嘛。你给我烂品质，我就往别的地方靠，钱当然也给其他地方赚罗

[ 本帖最后由 pleasure 于 17-9-2009 09:52 PM 编辑 ]

2750廿三号

原帖由 pleasure 于 16-9-2009 03:41 PM 发表
英文的书信写好了，不过我不确定收件人要给谁？

自己选择要寄給谁。。。

IR Contact
Name:	Ms Ruth Cao
Title:	Director, Corporate Relations
Email:	ruthcao@popularworld.com
Telephone:	(65) 6462 9664
Fax:	(65) 6465 2215
Address:	20 Old Toh Tuck Road Singapore 597655

董事局成员：
http://www.popularworld.com/ir.html

Board Of Directors


Mr. Chou Cheng NgokChairman & Managing Director
(appointed on 5 October 1996, last re-appointed on 21 August 2009)
Toggle Profile Mr. Chou Cheng Ngok is passionate about books, a passion which he picked up from his late father, Mr. Chou Sing Chu, the founder of POPULAR. Since his graduation in 1964 from the US with a Masters Degree in Political Science, he has been living in Hong Kong and working with POPULAR. With foresight in recognizing the potential in books and stationery, Mr. Chou embarked on an aggressive plan to grow and develop the business when he took over the reins of management in the early 1980s. He has been instrumental in strategizing the development of POPULAR into an established brand and an integrated group which today has operations in Singapore, Malaysia, Greater China, Canada and United Kingdom.




Ms Khang Swee Cheng Executive Director
(appointed on 2 January 2008, last re-elected on 22 August 2008)
Toggle Profile Ms Khang Swee Cheng is the Executive Director responsible for Singapore operations. She joined POPULAR in 1986 as a Group Financial Controller and has held various positions over the years. In 1997, she played a strategic role in getting POPULAR publicly-listed on the main board of the Singapore Exchange. Ms Khang is a Certified Public Accountant and has extensive audit and commercial experience at PricewaterhouseCoopers and a retail & distribution company respectively prior to joining POPULAR.




Ms. Lim Lee NgohExecutive Director
(appointed on 10 April 1997, last re-elected on 21 August 2009)
Toggle Profile Ms. Lim Lee Ngoh is the Executive Director responsible for Malaysia operations. She joined Popular Book Co. (Malaysia) Sdn. Bhd. in 1986 as its Accountant. Over the following 10 years, Ms. Lim held various positions in Popular Book Co. (Malaysia) Sdn. Bhd., including Retail Manager and General Manager before being promoted to Executive Director of Popular Book Co. (Malaysia) Sdn. Bhd. in May 1995. Ms. Lim holds a Bachelor of Commerce (Accounting, Finance and Business) Degree from the University of New South Wales, Australia.




Mr. Vangatharaman RamayahIndependent Director
(appointed on 1 May 2002, last re-elected on 22 August 2008)
Toggle Profile Mr. Vangatharaman Ramayah, better known as Vangat Ramayah, was appointed as a Non-Executive Director of POPULAR in May 2002. He is the Chairman of both the Audit and Remuneration Committees and is a member of the Nominating Committee. Mr Ramayah is currently a Consultant in the firm M/s Wee Ramayah & Partners. Graduating with LLB (Hons) and LLM Degree from the University of London and a MA Degree in Business Law, his legal experience over two decades encompasses Banking, Commercial Law, Shipyard and Marine Construction Finance, Cross Border Construction Projects, Insurance, Transnational Joint Ventures, Admiralty Law, Aviation Law and Arbitration. He is the author of the seminal work Ship Finance in Singapore & Malaysia. He has been made a Fellow of the Singapore Institute of Arbitrators. He is also a member of the Law Reform Committee of the Academy of Law.
Mr Ramayah is often sought as an arbitrator in Asian and Common Law jurisdictions on construction, commercial, transnational, and maritime disputes and acts as an arbitrator in ICC arbitrations as well. He is familiar with English, Malaysian and Singapore Law and is exposed to US Law and Indonesian Law. He is on the panel of various arbitral institutions, namely: The Beijing Arbitration Commission, The Korean Commercial Arbitration Board, The Singapore International Arbitration Centre, and The Singapore Chamber of Maritime Arbitrators, Asia-Pacific Regional Arbitration Grouping and Singapore Institute of Arbitrators.




Mrs. Lim Soon TzeIndependent Director
(appointed on 23 September 2002, last re-elected on 22 August 2008)
Toggle Profile Mrs. Lim Soon Tze is an Independent Director of POPULAR. She is the Chairman of the Nominating Committee and a member of the Audit and Remuneration Committees. An Economics and English (Hons) graduate, she started her career in education as a teacher in Raffles Girls' Secondary School in Singapore, and went on to become Head of Department and Vice-Principal in National Junior College, and Principal of Anderson Secondary School before her posting to the Ministry of Education Headquarters.
In the Ministry of Education, Mrs. Lim's appointments included Senior Inspector of Schools, Deputy Director of Primary and Secondary Schools, Director of Curriculum Planning Division which she set up, Director of Curriculum Development Institute of Singapore (CDIS), Director of Educational Technology, and Director of Schools. She played a major role in drawing up the Ministry of Education's first Masterplan for IT in Education and set up the Educational Technology Division to implement the Masterplan in schools. During her period as Director of Schools from 1997 until her retirement from the Education Service in April 2002, she implemented the School Cluster structure as an innovative way of improving school management. She also introduced a computerised self-appraisal system (the School Excellence Model) to appraise the effectiveness of schools. Mrs. Lim has sat on various bodies such as the National Institute of Education Council, the National Computer Board, National Library Board and was Chairman of the Governing Board of SEAMEO Regional Language Centre. For her contribution to education, she has received several National Day Awards, culminating in the Public Administration Medal (Gold) in 2001.

北工老人

建议写给林丽俄女士，她是大马大众集团决策人。

pleasure

英文的原文，有遗漏什么吗？

Dear sir / madam

I have visited the BookFest @ Malaysia 2009 (the Biggest Bookfest in Southeast Asia) in Kuala Lumpur Convention Centre (KLCC).  I regret that the whole event was in a mess and not organized at all; hence, being the loyal supporter of this event, i think i should give your some of my feedbacks.

To my point of view the whole event obviously not properly organized.the book fair title which emphasizing  "Overseas Chinese Book Fair", however, the percentage of the Chinese books badly reducing with the increased of total English books, how can the book fair still placed the name of "Chinese Book Fair" if up to 40-45% English books are occupying big and obvious spaces ??

furthermore, the worst part is the selling of the Bata shoes in the book fair, it' s extremely unacceptable for book fair to have so many types of goods that not related at all to "books" selling and putting together...This should be purly a book fair rather than "Pasar malam" and i hope this is clear to your and consumer...."

The whole event was completely disappointed if compared with previous years, i still remember there were three rooms occupied for this Chinese Book Fair in 1st & 2nd year,but for this year the size of book fair only occupied the pathetic one small room. I think your research and development dept should work harder in order to get more meaningful "overseas" Chinese books before organising any book fair for public in coming years if you still need the full support from those Chinese book fans which still having "high hope" on your events...

In fact, I have written three feedback letters and link our comment in forum to your previously. Unfortunately, none of the reply I have received from your pertaining to this matter till today.

http://phatagarow.blogspot.com/2009/08/1_22.html


http://cforum1.cari.com.my/viewthread.php?tid=1692779&extra=page%3D1&page=1


http://forum.blogkaki.net/viewthread.php?tid=21607&extra=page%3D1&page=2


Lastly, kindly look into this matter "seriously" to avoid the lost of loyal customers in the very near future.

Yours faithfully



[ 本帖最后由 pleasure 于 25-9-2009 01:49 AM 编辑 ]

秦漢

如果今年大众办这个书展的利润会比去年好，
我想他们会觉得他们的方向对了。什麽样的投诉都不会受理的。
因为还是有很多顾客会大买特买。有鞋商参展也是降低成本的手法。
最後，只要多卖些特价书，以吸引平常不买书的顾客，提高营业额，
多找点参展商，以降低成本，
营业额 － 成本 ＝ 利润
最後有钱赚就好了。

阿卯

無論方向對不對都應該有回覆，那是有擔當的企業應該做的。如果別人不是重視書市的話，我想理都不想理。書友勇敢表達他們的意愿是可喜的事，要知到在這城里很多event因為大眾人士對品質沒要求而變質，變得庸俗不堪。我希望有能力的企業應該扮演救贖人民品味的先驅，其它的國家的品牌就是這樣感動了全世界而聞名。誠品全世界很多人都知道，但不是大眾吧！書市是多少書友日夜的期盼，是沙漠里唯一的清泉。我們應該可以為它再感動驕傲一次。

[ 本帖最后由 阿卯 于 27-9-2009 10:40 AM 编辑 ]

pleasure

原帖由 北工老人 于 19-9-2009 09:12 PM 发表
建议写给林丽俄女士，她是大马大众集团决策人。

没有林丽俄女士的email，我e去这里

ruthcao@popularworld.com

pleasure

刚刚收到大众的回复。

感谢你的电邮，目前我们也在检讨今年的海外华文书市。

身为主办单位, 所有的意见，无论好坏, 只要有建设性的，我们都会重视并虚心受教。我们承诺将综合各方包括您的意见，作出总检讨。

明年是第五届海外华文书市，能把一个大型书展带至第五个年头，对我们来说, 意义重大！我们将汲取过去四年的经验，慎重思考及从新规划，以期在来届，办好一个具国际水准、达到读者期望、同时具备展现海内外新书趋势的海外华文书市。

当然，这一切需要时间来印证。其间，希望大家可以耐心等候。

我们也衷心希望能再次获得大家的支持！

谢谢！

书市策划部

吴妙莲(Helen Goh)