飞机故障,被逼下机在普吉多留一夜,要怎样向go insurance索赔?

katephang

那天在PHUKET上了AK877(16:05)整个小时飞机也不起飞,然后机师宣布飞机engine 1 故障,要全机人下机.
回离境厅等了三个多小时,就派每人一个三文治和一支水.
在等多四个小时收了我们的护照,然后安排我们到一间很旧的酒店休息.(大概晚上12点)
隔天早上八点又载我们回机场等到12.15上机回航.
我有跟亚航买goinsurance, 现在要怎样claim?

金蛋超人

哦。。。真的有这样的事情发生啊？？？还真的不好彩！！打电话去AA问啦。。

katephang

我打去亚航了，他说这是保险公司的事，叫我打去AIG，我打去AIG，他说要我们自己去AIRASIA拿资料。。。
这就是马来西亚的服务文化！！！！

fitkin

我也和你坐同一班机哦，该死的亚航:@

jeff_love_peace

那间酒店真的很旧吗?

金蛋超人

那就真的该死咯。。。事情发生了就是这样子推三退四的啦！！！ 习惯就好。。。

fitkin

那间酒店给人的感觉怪怪的，像有鬼似的！
而且连最基本的热水供应也没有，进到去已经很晚了。。。
连煮碗杯面的水都没有，外面那条街的商店也关的七七八八了。。。。
我想那晚最幸运的是在外面那条街边卖面的小贩吧。。。
无端端的多了这么多客人

jeff_love_peace

原帖由 fitkin 于 6-3-2008 11:56 PM 发表
那间酒店给人的感觉怪怪的，像有鬼似的！
而且连最基本的热水供应也没有，进到去已经很晚了。。。
连煮碗杯面的水都没有，外面那条街的商店也关的七七八八了。。。。
我想那晚最幸运的是在外面那条街边卖面的小贩 ...

我还以为航空公司会给你们较好的酒店来向乘客们致歉...

katephang

原帖由 fitkin 于 6-3-2008 11:56 PM 发表
那间酒店给人的感觉怪怪的，像有鬼似的！
而且连最基本的热水供应也没有，进到去已经很晚了。。。
连煮碗杯面的水都没有，外面那条街的商店也关的七七八八了。。。。
我想那晚最幸运的是在外面那条街边卖面的小贩 ...

我也觉得那间酒店好像有鬼那样，好端端的房间弄到四五个橱柜，灯又暗暗的，还放3本圣经。。。
我冲凉出去外面的档口也关了。。结果我买杯面上去跟服务台拿热水。

金蛋超人

原帖由 jeff_love_peace 于 7-3-2008 08:25 AM 发表


我还以为航空公司会给你们较好的酒店来向乘客们致歉...

我觉得航空公司不可能会给顾客好的酒店。。因为太多顾客了啊！！！当然是省省给德拉。。。

dev0303

据我所知,飞机延飞超过7-8小时(视个别保险公司而定)
就合格可以向保险公司索赔,不过第一样最重要的事情是
跟航空公司或机场柜台员工(不会就问 customer service counter)
要求给你一张证明书,这张纸就是关键让你有机会赔偿损失的东西!!
假如真的忘记拿或根本不知道要拿,就快快去跟Air Asia /Airport counter request吧,
不过机会就渺茫了...

katephang

原帖由 dev0303 于 8-3-2008 12:57 AM 发表
据我所知,飞机延飞超过7-8小时(视个别保险公司而定)
就合格可以向保险公司索赔,不过第一样最重要的事情是
跟航空公司或机场柜台员工(不会就问 customer service counter)
要求给你一张证明书,这张纸就是关键让你有 ...

对,AIG一开始也跟我要这些东西,后来我告诉他说护照的离境盖章是4号的,登机证也是4号的,但确实上机却是5号.结果他说我们只要写一封信说明这个情形,然后填写CLAIM FORM,附上登机证就行了.他说他们会跟亚航确认.他说大概要等一个月才知道结果.
到时候我会给大家知道最新消息,让大家做个参考.

dev0303

我也有试过行李箱损坏索赔,大概三个月才批,
要耐心等待...

katephang

我在3月6号那天上AIRASIA的网站PRINT了CLAIM FORM出来，然后自己用白纸写下飞机延误的详情，连同订机票那张CONFIRMATION一起FAX去AIG的CLAIM DEPT。
昨天（3月18日），我已经收到AIG的赔偿。每人RM450。是寄支票给我们的。

kc4791

你可以详细的讲要怎样claim的吗？ 例如：需要什么文件，claim from 那张纸重要的要填写什么东西！

rhtm

去亚航网的GoInsur看看条款吧！要最少6小时以上才有的claim！

Benefit Schedule

AirAsia GoInsure One-Way Travel Protection

	Benefit	Domestic/Regional	International
	Personal Accident	RM300,000	RM300,000
	Trip Cancellation	Up to original total cost of flight	RM5,000
	Flight Delay	RM150 per 6 hour delay period up to RM1,050	RM150 per 6 hour delay period up to RM1,050
	Baggage and Personal Effects	Up to RM1,500 excess 50 per claim (Not more than RM500 for any one item)	Up to RM5,000 excess RM50 per claim (Not more than RM500 for any one item)
	AirAsia Missed Flight Connection	N/A	RM250 per 6-hour period Up to RM500

Note: AirAsia GoInsure One-Way Travel Protection is available for one-way itineraries only.
AirAsia GoInsure Return Travel Protection

	Benefit	Domestic/Regional	International
	24-hour Personal Accident	RM125,000	RM200,000
	Accidental Medical Reimbursement	RM20,000	N/A
	Sickness & Accident Medical Reimbursement	N/A	RM175,000
	Evacuation and Repatriation	RM100,000	RM300,000
	Compassionate Visit	N/A	RM5,000
	Trip Cancellation	Up to original total cost of flight	Up to RM5,000
	Flight Delay	RM150 per 6 hour delay period up to RM1,050	RM150 per 6 hour delay period up to RM1,050
	Common Conveyance Delay	RM150 per 6 hour delay period up to RM1,050	RM150 per 6 hour delay period up to RM1,050
	Trip Interruption	Up to original total cost of flight	Up to RM5,000
	AirAsia Missed Flight Connection	N/A	RM250 per 6-hour period Up to RM500
	Baggage and Personal Effects	Up to RM1,500 excess RM50 per claim (Not more than RM500 for any one item)	Up to RM5,000 excess RM50 per claim (Not more than RM500 for any one item) [/td]
	Loss of Personal Money	N/A	Up to RM1,000
	Loss of Travel Documents	N/A	Up to RM1,000
	Personal Liability	N/A	Up to RM500,000
	24-hour Emergency Assistance	Included	Included

Note: AirAsia GoInsure Return Travel Protection is available for round-trip itineraries only.

Product Rates

	Plan Type	Rate per Guest
	GoInsure One-Way Cover Domestic	RM6.00
	GoInsure One-Way Cover Regional	RM8.00
	GoInsure One-Way Cover International	RM15.00
	GoInsure Return Cover Domestic	RM15.00
	GoInsure Return Cover Regional	RM18.00
	GoInsure Return Cover International (1-10 Days)	RM29.00
	GoInsure Return Cover International (11-30 Days)	RM49.00

Some of Our Outstanding Benefits and Features
To view the full terms and conditions, please click here.

Accidental Medical Reimbursement covers your medical needs if you encounter an accident while traveling on AirAsia.

*New Benefit!* Sickness & Accident Medical Reimbursement covers you for both accident-related and sickness-related medical needs when flying on AirAsia X.

Evacuation and Repatriation Expenses covers:
(a) Up to RM100,000 due to Accident under our Regional/Domestic Plan
(b) Up to RM300,000 due to Accident or Sickness under our International Plan

*New Benefit!* Compassionate Visit, under our International Plan, allows a relative or friend to visit you if you are admitted to a hospital overseas.

Cancellation Benefits, effective one day after the Certificate is issued until departure time, covers you - up to the original flight cost under our Regional/Domestic Plan or up to RM5,000 under our International Plan - due to covered reasons such as illness, injury or death in the immediate family.

Trip Interruption covers up to the original unused flight cost under our Regional/Domestic Plan or up to RM5,000 under our International Plan if you must return home due to covered reasons.

Flight Delay Coverage gives you a flat payment of RM150 for every 6-hour delay period with a maximum limit of RM1,050.

*New Benefit!* AirAsia Flight Missed Connection provides AirAsia X Guests RM250 per 6-hour period up to RM500 for missed AirAsia flight connections.

Baggage and Personal Effects Benefit covers the loss or damage to your luggage and personal effects of up to RM1,500 under our Regional/Domestic Plan and up to RM5,000 under our International Plan.

Personal Accident payment of up to RM300,000 in the event of an accident causing death or loss of limb, eyesight, speech or hearing.

*New Benefit!* Loss of Personal Money & Travel Documents covers you up to RM1,000 if you lose your passport, visa, personal money and other travel documents. Available only to AirAsia X travelers.

Round the Clock Worldwide Protection
With AirAsia GoInsure Return Travel Protection, help is just a phone call away. As part of our 24-hour Emergency Medical Assistance Service, we are ready to help you no matter what problems you face.

katephang

原帖由 kc4791 于 21-3-2008 10:38 PM 发表
你可以详细的讲要怎样claim的吗？ 例如：需要什么文件，claim from 那张纸重要的要填写什么东西！

CLAIM FORM 很简单的,填写个人资料后,就在FLIGHT DELAY那个栏目那里写共延误多少个小时.需要的文件包括:1,CLAIM FORM
                      2, BOOKING CONFIRMATION LETTER
                      3,FLIGHT DELAY 的证明书,没有的话自己写也可以,他们会跟亚航VERIFIED的
                      4,BOARDING PASS ( 不过我没有交上去也一样CLAIM到了)
你也是同一班机吗?希望你也早日CLAIM到啦!

quasi

最重要的是向航空公司索取一封信，一般上，航空公司都不会拒绝的。然后凭着这封信联同索赔表格呈交给航空公司。

Kino

原帖由 quasi 于 24-3-2008 09:10 AM 发表
最重要的是向航空公司索取一封信，一般上，航空公司都不会拒绝的。然后凭着这封信联同索赔表格呈交给航空公司。

请问如果用Credit card买Airasia ticket, 可以向Creditcard公司索赔吗?

PineappleFlower

上次要从Langkawi 回来KL 时，Air asia 也是延迟5个小时，还以为有买 go insurance 就能赔偿，哪里知道要超过6个小时才能索赔，下次不要考虑买了！！！:@