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查看: 2015|回复: 16
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lelong的卖家Castle IT真的这么嚣张狂妄吗？有谁和这家买过东西？
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本帖最后由 sayyv 于 15-3-2017 11:36 PM 编辑
话说我的显卡故障，而且还没用上两年的asus显卡，asus显卡有3年保，于是我联系Castle IT的whatsapp，他只回复我一个讯息》》》http://www.lelong.com.my/merchan ... castleit&show=Terms
RMA / WARRANTY
Please submit your warranty details here：bit.ly/1f3J4Uc
OR do it the manual way as below:
Warranties Return Procedures
Step 1 Prepare your faulty unit
Step 2 Attach a paper note with your information:
i. Name
ii. Address
iii. Contact number
iv. Email Address
v. Order ID / Invoice number (if any)
vi. Problem (simple description)
Step 3 SHIP/RETURN it to our Warranty Department.
You may send your warranty queries to us at sales@castleit.com.my
以上的要求讯息我都照着做，里面有说会在24小时里回复我，但已经过了24小时却没有音讯，最后我当然是不放心，就想和对方联系，希望他给我一个确认的讯息好让我放心的把故障的显卡寄回去，可是我用了所有可以联系Castle IT的方法都联系不上他，Castle IT的专页里的联系人叫Mr.WONG Whatsapp 012-82222-74。
lelong的sms讯息、电话、sms、facebook专页、电子邮件统统都没有回应，当初赚钱的时候就彬彬有礼，要做保修工作了就闪人不理睬，有良心的卖家是以这种态度对待顾客的吗？
最后我没有办法只好求助于asus malaysia的保修部，他们要求我给我在lelong购买显卡的单据，才会受理，单据我有，就不懂要等到几时了。。。不懂这里有哪位大大有和这家网店买过东西没？
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发表于 16-3-2017 12:59 AM
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楼主 |
发表于 16-3-2017 10:35 AM
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发表于 16-3-2017 11:22 AM
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哇，好久的說... 
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楼主 |
发表于 16-3-2017 01:35 PM
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沒變，被優質電容什麼耐用電容給騙了
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发表于 16-3-2017 04:26 PM
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网上商家都一个淋样，我的modem坏了寄回去给Choxxxxxx，他说已经交给厂家warranty，结果后来什么音讯都没了。所以，便宜的东西可以网上买，贵的还是坚持到实体店，贵一点没关系，最重要是warranty要好。 |
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发表于 16-3-2017 04:50 PM
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发表于 16-3-2017 07:15 PM
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卡是很耐用的，固态电容也是很耐， 最大的敌人就是热， 时常游戏温度过75c以上的显卡的
pcb和显晶片的之间有很多焊珠，因为热胀冷缩的原理久而久之pcb或晶片变形导致脱盘
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发表于 20-3-2017 03:21 PM
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本帖最后由 cccking 于 20-3-2017 03:32 PM 编辑
Lelong 头文字C 其中一家。。。
给大家参考我自己的经验。。。
已经过滤一些个人资料。。。
请从下往上读起。。。
Claim warranty 的时间比用的时间还长。。。
注：
并无恶意。。。
仅供参考。。。
如有不妥。。。
删文处理。。。
谢谢。。。
########################################
cxxxxx Posted: 5/31/2016 3:36:28 PM Delete
Normally buyer need to bare for warranty shipping return fees.
########################################
ccking Posted: 5/31/2016 12:09:03 AM Delete
Can I claim back the postage for the return item to you?
RM12 no anymore...
Please and thanks...
########################################
cxxxxx Posted: 5/30/2016 5:14:40 PM Delete
Transfer
Within xxxxx Bank
Select a service
Acknowledgement
Status : Successful
Reference No. : xxxxx
Transaction Date, Time : 30-May-2016 17:14:27 PM
From : xxxxx | Savings Account
To : xxxxx
xxxxx Add to Favourite
Amount : RM 200.00
Recipient Reference : ORDER xxxxx
Other Payment Details :
-
Alert Recipient by : Email: - | SMS: -
########################################
ccking Posted: 5/28/2016 7:33:22 PM Delete
Next week is June...
I hope you keep promises...
Thanks...
########################################
ccking Posted: 5/21/2016 3:35:50 PM Delete
This is my bank account...
xxxxx
xxxxx
xxxxx
########################################
cxxxxx Posted: 5/21/2016 3:23:31 PM Delete
Will C/N for you first.
Please provide bank account.
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ccking Posted: 5/21/2016 2:31:38 PM Delete
If supplier next month (June) still no progress...
I hope you can consider refund...
Because already 3 month...
I dont want endless Wait!
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cxxxxx Posted: 5/16/2016 5:37:31 PM Delete
Sorry. Your warranty still with supplier.
We still don't know they give C/N or replace same item.
I will update you ASAP.
########################################
ccking Posted: 5/16/2016 1:04:58 PM Delete
Can I add RM50 or more to change/replace this item?
I hope you will adopt this proposal!
xxxxx (WD 1TB 2.5 HDD)
########################################
cxxxxx Posted: 5/12/2016 8:44:58 PM Delete
Already checking and put into top urgent case.
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ccking Posted: 5/12/2016 1:42:40 PM Delete
I want to know the current progress specific circumstances...
Please ask supplier before reply...
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ccking Posted: 5/1/2016 4:54:26 PM Delete
Refund RM200...
Don't say what again!
This is my bank ac...
xxxxx
xxxxx
xxxxx
########################################
ccking Posted: 5/1/2016 4:38:29 PM Delete
Suppliers say what?
Need to wait how long again...
Already wait over 2 month...
I just want refund!!!
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cxxxxx Posted: 5/1/2016 4:10:05 PM Delete
Still with supplier.
I will help you chase on this item.
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ccking Posted: 4/30/2016 2:32:52 PM Delete
Please reply...
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ccking Posted: 4/29/2016 9:09:19 AM Delete
I am waiting over 70 days...
I dont want say again...
Please direct replacement one unit or refund. . .
Please dont let me wait...
Please!!!
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cxxxxx Posted: 4/20/2016 1:23:07 PM Delete
I help you check first.
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ccking Posted: 4/20/2016 11:11:39 AM Delete
If this month still no return...
Please direct replacement one unit or refund. . .
I dont want to wait again...
Thanks...
########################################
cxxxxx Posted: 4/7/2016 7:22:57 PM Delete
I will help you chase on this warranty.
Sorry for any inconvenience caused.
########################################
ccking Posted: 4/7/2016 4:54:24 PM Delete
I am used 2 month only...
Send back warranty over 1 month...
Still no back from belkin...
It's too long time...
Can you or belkin change one unit for me?
Thanks...
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cxxxxx Posted: 3/21/2016 12:06:57 PM Delete
Belkin send warranty need many procedure now.
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cxxxxx Posted: 3/21/2016 12:06:35 PM Delete
Still not yet.
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ccking Posted: 3/21/2016 8:29:34 AM Delete
Already one month...
Still not returned?
It's too long time...
Please asap...
########################################
cxxxxx Posted: 3/14/2016 1:06:06 PM Delete
Still with supplier. Will inform you once returned back.
########################################
ccking Posted: 3/12/2016 1:56:08 PM Delete
Please provide the latest news...
Thanks...
########################################
cxxxxx Posted: 2/29/2016 8:48:57 PM Delete
4-8 weeks.
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ccking Posted: 2/29/2016 3:53:54 PM Delete
Warranty process usually takes how long?
Thanks...
########################################
cxxxxx Posted: 2/23/2016 1:58:00 AM Delete
Will help you send warranty.
When return will let you know.
########################################
ccking Posted: 2/22/2016 7:35:02 PM Delete
Did you have received it...
How long the warranty process...
Thanks...
########################################
cxxxxx Posted: 2/22/2016 1:37:01 PM Delete
Noted.
Thanks
########################################
ccking Posted: 2/22/2016 8:11:41 AM Delete
I already ship back the belkin socket...
POSLAJU xxxxx...
########################################
cxxxxx Posted: 2/20/2016 12:39:24 AM Delete
For warranty you have to for both way return and send back.
Thanks
########################################
ccking Posted: 2/19/2016 2:47:13 PM Delete
Postage fee claim from you?
########################################
ccking Posted: 2/19/2016 2:35:14 PM Delete
Ship to this address?
xxxxx
########################################
cxxxxx Posted: 2/19/2016 2:27:25 PM Delete
Yes. Can back to us.
########################################
ccking Posted: 2/19/2016 2:01:24 PM Delete
My belkin socket phone line in/output not working.
Ship back to you?
*** This PM was sent using www.lelong.com.my ***
######################################## |
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发表于 20-3-2017 03:36 PM
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如果是 TP-Link 的。。。
可以直接联系 TP-Link Malaysia (Lowyat)。。。
我试过 Claim Warranty (Lightning surge) 是直接更换一架。。。
RMA 速度非常快。。。
注：
只要寄回有问题的部分就可以了。。。
我是全部配件一起寄回。。。
结果回来却少了两个 RJ11 Cable。。。
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发表于 20-3-2017 03:44 PM
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本帖最后由 绝地榴莲 于 20-3-2017 03:45 PM 编辑
RMA 什么的， 最好自己来。 自己跟厂家直接deal。 有什么status, 自己马上知道。我的WD HDD 有了bad sector， 上网登记， 然后把HDD寄过去， 3个星期后就收到新的了。
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楼主 |
发表于 20-4-2017 08:43 PM
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賣家昨晚發了一封電郵來》》Hi, Regarding your warranty is claimed success,
Please kindly refer and check attached invoice payment and delivery.
之後我馬上去銀行bank in給他，之後我就用手機通訊軟件和電郵詢問再撥打電話給他，TMD狗屎的一個回應都沒有，電話也不接，訊息也不回，好像石沉大海般。。。
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楼主 |
发表于 20-4-2017 08:45 PM
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一次教訓夠了，以後絕對不再以網購的方式買電腦硬件。。。 |
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发表于 21-4-2017 12:43 PM
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网购可以找lowyat的idxxxxech，我claim过2块motherboard都没问题，其中一块还是我跟网友买二手的，然后寄给他们claim也爽快。
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楼主 |
发表于 21-4-2017 08:07 PM
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他奶的，這賣家根本就不給顧客一個溝通聯繫的橋樑，昨天和今天試了好多次連續這賣家的方法，他什麼都不回應，就在今天發出訊息說顯卡已經寄出。。。顯卡型號還是一樣是r9 270，但序號是新的顯卡也是新的，話說這r9 270顯卡 asus經銷商還有存貨？ |
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发表于 22-4-2017 11:45 AM
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認識castleit的都知道他們出了名慢回復.一路來和他買了很多東西,除了回復慢,出貨很奇怪之外.RMA我還沒試過.我說他出貨奇怪就是他不喜歡一次過把東西寄出來.最近就是一批貨竟然用3次來寄,結果發現少掉一塊1TB的HDD.不過讚的是他肯負責,把遺漏的HDD寄回給我啦.哈哈..... |
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楼主 |
发表于 22-4-2017 02:15 PM
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奶的，他回复慢還好，最大的不滿就是只有他聯繫人，不是買家聯繫他。
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