Dealing with a Client's Complaint 處理客訴

无聊天才

John：Hello, John Wu speaking.

約翰︰哈囉，我是吳約翰。

Jane：Hi, Mr. Wu, this is Jane Stevens. Tom asked me to give you a call. I understand that you had a problem receiving the materials.

阿珍︰嗨，吳先生。我是珍?史蒂文斯。湯姆要我打通電話給您。我知道您在接收資料上出了一些問題。

John：That's right. They were supposed to arrive yesterday.

約翰︰沒錯。資料昨天就該到了。

Jane：Right, well, I contacted the shipping company to get to the bottom of this.

阿珍︰是的，我聯絡了貨運公司，找出延遲的原因。

John：And?

約翰︰然后呢？

Jane：According to them, the materials will be there later today.

阿珍︰根據他們的說法，資料會在今天稍晚到。

John：Better late than never.

約翰︰晚到總比不到好。

Jane：Of course. I'm sorry and I don't expect there to be any further delays.

阿珍︰當然。我很抱歉，我想應該不會再延遲了。

[多學一點點]

★deal with... 處理∕應付……

例︰The social worker had to deal with the poor family's mistrust of strangers.（該社工人員必須應付這戶窮苦人家對陌生人的不信任。）

★complaint n. 投訴∕抱怨

例︰If you want to make a complaint about poor service, please dial this number.（若你要投訴服務不佳，請撥這個電話號碼。）