[Malay / English] 如何写投诉信？

Justin_Tan1223

我想针对某学校教师没有仔细记录学生的出席率，写一封投诉信到学校 & 教育部。
发生在我弟弟身上，他很少逃学，可是搬上的班长随意纪录同学的出席率，
害得不少无辜的学生接获校方的警告信，已经是第二封了，在多一封就会被无辜开除，
这样很不合理，我不想我的弟弟也被无辜开除，但爸爸又没空，所以我应该出面解决...
我想明天去找校方谈，也想准备一封投诉信，可是我不会写，马来文不好，英文普通而已


学长们，能否帮个忙？学弟会万分感激

.:.阿叻.:.

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complaints letter template

name and address (eg., for the customer services department, or CEO)

date

Dear Sir or Madam (or name)

heading with relevant reference numbers

(Optional, especially if writing to a named person) ask for the person's help, eg "I'd really appreciate your help with this."

State facts of situation, including dates, names, reference numbers, but keep this very concise and brief (append details, history, photocopies if applicable, for example if the situation is very complex and has a long history).

State your suggested solution. If the situation and solution is complex, state also that you'll be as flexible as you can to come to an agreed way forward.

(Optional, and normally worth including) state some positive things about your normal experience with the organization concerned, for example: that you've no wish to go elsewhere and hope that a solution can be found; compliment any of their people who have given good service; compliment their products and say that normally you are very happy with things.

State that you look forward to hearing from them soon and that you appreciate their help.

Yours faithfully (if not sent to a named person) or sincerely (if sent to a named person)

Your signature

Your printed name (and title/position if applicable)

c.c. (plus names and organizations, if copying the letter to anyone)

enc. (if enclosing something, such as packaging or attachments)

~~~~~~~~~~~~~~~~~~~~

complaints letter example - poor service

(use letterheaded paper showing home/business address and phone number)

name and address (for example to a service manager)

date

Dear (name)

Outstanding service problem - contract ref (number)

I really need your help with this.

Your engineer (name if appropriate) called for the third time in the past ten days to repair our (machine and model) at the above address, and I am still without a working machine.

He was unable to carry out the repair once more because the spare part (type/description/ref) was again not compatible. (I attach copies of the service visit reports.)

Your engineers have been excellent as always, but without the correct parts they can't do the job required.

Can I ask that you look into this to ensure that the next service visit, arranged for (date), resolves the matter.

Please telephone me to let me know how you'd like to deal with this.

When the matter is resolved I'd be grateful for a suitable refund of some of my service contract costs.

I greatly appreciate your help.

Yours sincerely

signature

J Smith (Mrs)

Enc.

还是那句
谷歌是你的朋友