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joanneccs23

Position Summary:

- To provide premium support to CANON clients. This supportis provided by phone, email, onsite which includes direct contact with Canonand their support partners.

Duties and responsibilities:

- Point of contact for system service requests and queriesfrom Canon Copier Users.

- Must possess a clear speaking voice and strong verbalcommunications skills.

- Ability to multi-task and make decisions quickly based onthe customer’s needs.

- Ability to handle difficult calls in a professionalmanner.

- Send SMS sales lead to the respective sales team asstipulated by the DOM Sales Division.

- Diagnose and resolve over the phone or electronically ofall system related issue on the copier performance and advice users onappropriate actions.

- Identify and escalate situations requiring urgentattention.

- Assist Service Mailbox enquiries and replies.

- Handline inbound & Outbound Calls for MainLine andOperator queue.

- Handline Inbound & Outbound Calls for Dom BIS SalesEnquiries.

Job Requirements:

- Candidate must possess at least a ProfessionalCertificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, PostGraduate Diploma, Professional Degree, any field.

- Preference at least 1 year(s) of working experience in therelated field for this position.

- Fresh Graduate if encourage to apply.

- Applicants must be willing to work in Bandar Utama.

- Required Language: Bahasa Malaysia, English and PreferredChinese.

- Working hours: (8:30am – 6:00pm) Monday – Friday - Full-Timeposition(s) available.